Slack Integration – Instant Notifications
Real-time customer feedback for German webshops
Connect Your Workspace View API DocsSetup Steps
Link your Shopify or WooCommerce store to FeedBackPro in under three minutes. Once authenticated, our webhook listener forwards every submitted rating directly to your designated Slack workspace.
1. Authorize Workspace Access
Click the OAuth button and grant FeedBackPro the chat:write and channels:read scopes. We never store your Slack API tokens longer than the active session.
2. Select Target Channels
Choose from #customer-success, #product-updates, or #support-escalations. Multi-channel routing is enabled by default for stores processing over 500 monthly orders.
3. Verify Webhook Payload
Send a test submission from your staging environment. You will receive a formatted message block containing the customer email, order ID, and raw JSON within 1.2 seconds.
Notification Configuration
Fine-tune how and when your team receives feedback alerts. FeedBackPro processes severity tags automatically based on star ratings, keyword matching, and response time thresholds.
Severity Thresholds
Configure triggers for 1–2 star submissions. Low ratings automatically append @channel mentions and route to your primary support queue. Adjust minimum score cutoffs in the dashboard under Settings > Alerts.
Keyword Blacklisting
Suppress duplicate alerts for recurring phrases like shipping delay or return policy. Our NLP engine filters 14,000+ common e-commerce terms to keep your channels clutter-free.
Digest vs Instant Mode
Switch to hourly digests for non-urgent market research tags. Instant push mode remains active for critical product defects and checkout failure reports across all German time zones.
Channel Routing
Direct feedback to the right specialists without manual triage. FeedBackPro maps product categories, customer segments, and sentiment scores to specific Slack channels using conditional logic.
Category-Based Routing
Route #apparel feedback to your merchandising team and #electronics comments to engineering. Sync your Shopify collections list to keep channel assignments updated automatically.
VIP Customer Escalation
Submissions from accounts with lifetime value over €2,500 trigger priority routing to #vip-accounts. These messages include purchase history and last support ticket status.
Fallback & Dead Letter Queue
If a primary channel is archived or unavailable, messages fall back to #feedback-overflow. Daily reports summarize dropped payloads and retry attempts for your DevOps team.