FeedBackPro Feature Guide
All Features of FeedBackPro at a Glance
Real-time customer feedback for German webshops — every tool, every integration, every compliance requirement in one platform.
FeedBackPro is the feedback widget built specifically for Shopify, WooCommerce, and Shopware merchants who need actionable customer insights — not just raw data. Below you'll find every feature, from real-time sentiment analysis to full DSGVO compliance, laid out so you can evaluate exactly what the platform delivers.
Whether you're a solo founder at a Berlin DTC brand or a product owner at a mid-market retailer in Munich, FeedBackPro scales with you. The following sections cover the four pillars of the platform: real-time analytics, data protection, customization, and third-party integrations.
Core Capabilities
Four Pillars of FeedBackPro
⚡ Real-Time Analytics
See every feedback submission the moment it arrives. The dashboard updates live — no refresh needed. Sentiment scoring is computed server-side using a German-language NLP model trained on 12,000+ e-commerce reviews. You get per-product sentiment trends, response-time tracking, and automatic flagging of negative feedback (score below 2.5/5) for instant action.
Key metrics: Average response time (currently 4 min across all customers), sentiment distribution, feedback volume by channel (widget, email, SMS), and top complaint categories.
🔒 DSGVO-Compliance
Every data flow is mapped to Art. 6 DSGVO. FeedBackPro stores all feedback data on servers in Frankfurt (Hetzner Cloud). No data leaves the EU at any point. You get a pre-built privacy policy clause, a one-click data export for your customers, and automatic data retention of 24 months (configurable down to 6). Cookie consent is handled via integration with Borlabs and Usercentrics.
Certifications: ISO 27001 audit completed Q3 2024. DPA available on request. Sub-processor list: none — we use zero third-party data processors.
🎨 Customization
Match the widget to your brand in minutes — no CSS knowledge required. Choose from 6 trigger styles (slide-in, popup, floating button, inline, post-purchase, exit-intent). Customize colors, fonts, positioning, and language (DE, EN, FR, NL). The survey builder supports 14 question types including NPS, CSAT, 5-star ratings, open text, Likert scales, and product-specific rating cards.
Advanced: Conditional logic, skip logic, multi-page surveys, and custom CSS injection for enterprise plans. A/B test two survey variants simultaneously.
🔗 Integrations
Connect FeedBackPro to your existing stack without writing a single line of code. Native plugins for Shopify (App Store), WooCommerce, and Shopware 6. Webhook integrations for Slack, Microsoft Teams, and Make (formerly Integromat). API access on Pro and Enterprise plans with full REST endpoints for feedback CRUD, analytics queries, and user management.
Supported platforms: Shopify, WooCommerce, Shopware 6, PrestaShop (via snippet), custom HTML/JS embed. CRM syncs with HubSpot and Pipedrive. Analytics export to Google Data Studio and Metabase.
How We Compare
FeedBackPro vs. Free Alternatives
Many shop owners start with free tools and hit limitations quickly. Here's an honest comparison of FeedBackPro against the most common free or freemium alternatives used by German merchants.
| Feature | FeedBackPro | Google Forms | Typeform (Free) | Tally.so |
|---|---|---|---|---|
| Real-time dashboard | ✅ Live updates | ❌ Manual refresh | ✅ Live (paid only) | ❌ Static view |
| DSGVO-compliant (EU hosting) | ✅ Frankfurt servers | ⚠️ US servers | ⚠️ US servers | ⚠️ US servers |
| Sentiment analysis (German) | ✅ Built-in NLP | ❌ Not available | ❌ Not available | ❌ Not available |
| Shopify / WooCommerce plugin | ✅ Native install | ❌ Embed only | ❌ Embed only | ❌ Embed only |
| Branded widget (no white-label lock) | ✅ All plans | ❌ Google branding | ⚠️ Paid only | ❌ Tally branding |
| Response limit per month | Unlimited | Unlimited | 100 / month | Unlimited |
| Slack / Teams alerts | ✅ Webhook + native | ❌ Not available | ⚠️ Paid only | ❌ Not available |
| Starting price | €29 / month | Free | Free / $25 | Free |
Note: Google Forms, Typeform, and Tally.so are excellent tools for general survey needs. FeedBackPro is purpose-built for e-commerce merchants who need embedded, branded, DSGVO-safe feedback widgets with real-time analytics and platform-native integrations.
Ready to Get Started?
See FeedBackPro in Action — Free for 14 Days
Install the widget on your Shopify, WooCommerce, or Shopware store in under 3 minutes. No credit card required. Get full access to all features during the trial, including real-time analytics, DSGVO-compliant data storage, and unlimited feedback responses.
After the trial, start at €29/month (Starter) or €79/month (Pro). Enterprise pricing available for stores processing over 5,000 orders/month. Cancel anytime — no lock-in contracts.