Real-time customer feedback for German webshops
Secure, privacy-first survey infrastructure built for the EU market. Full GDPR compliance out of the box.
Review Compliance Features Request a DemoBuilt-in Compliance Checklist
Every FeedBackPro deployment includes automated data handling protocols that meet the strictest requirements of the BDSG and DSGVO.
Automated Cookie Consent
Pre-configured banner integration with explicit opt-in logic. Categories map directly to GDPR Article 6(1)(f) and (a) requirements.
IP Anonymization
Visitor IP addresses are truncated to the first two octets before storage. No personal data is logged without explicit user consent.
Data Retention Controls
Configurable retention periods from 30 to 365 days. Automated purging ensures no feedback records exceed your defined compliance window.
EU-Based Server Infrastructure
All FeedBackPro data resides exclusively within the European Economic Area. We operate on dedicated Frankfurt (FRA) and Amsterdam (AMS) data centers certified to ISO 27001 and TISAX Level 3.
Cross-border data transfers are strictly prohibited by our architecture. Survey responses, session recordings, and metadata never leave the EU jurisdiction, guaranteeing full alignment with the Schrems II ruling and EU Model Clauses.
Binding Legal Guarantees
Transparency isn’t just a marketing promise—it’s a contractual obligation. FeedBackPro provides comprehensive legal documentation to support your DPO and compliance audits.
Every enterprise contract includes a signed Data Processing Agreement (DPA) aligned with GDPR Article 28. We submit to independent annual penetration testing by Certiport Security and publish our full transparency reports by Q1 each year. Sub-processors are limited to EU-based CDN providers and backup facilities, with prior written consent required for any vendor changes.
GDPR Article 28 DPA
Pre-negotiated processing agreement with explicit liability clauses, audit rights, and mandatory breach notification within 24 hours.
Right to Erasure
One-click anonymization and deletion APIs. Customer data is permanently scrubbed from primary and backup storage within 72 hours of request.
Data Portability
Export all feedback datasets in JSON, CSV, or XML formats. Schema-compliant outputs ensure seamless migration to legacy CRM or BI tools.